I had to renew my car insurance yesterday afternoon. The insurance company was a small office, on the first floor of a retail bank. Customers had to stand in line to wait for their turns. There were no chairs and no numbering system. There were only 2 girls on duty. After a good 1/2 hour I was still only 3rd in line. On top of that I had rushed there from my work place so that I could reach there before the office closes, so I hadn't had any lunch. Anyway I was hungry, tired and really pissed off. I made a decision in my mind then that I would definitely change to a another insurance company the next year. Just then a smartly dressed man in his 40s came out from a side door and walked towards us. He shook my hand and said "Madam, I am so sorry you have to stand and wait so long. You see, it happens that 2 of my staff are on sick leave. We have also ordered some chairs so the next time you come you would not have to stand. Then he went down the line shaking hands and apologizing to each one. By the time he finished apologizing, all of us were smiling. Miraculously I did not really feel that tired any more. Well, maybe the company is not that bad after all. A little effort goes a long way!
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